Returns & Refunds

30-Day Money-Back Guarantee

We want you and your pet to love what you ordered. If something isn't right within 30 days of delivery, contact us at support@snaggoo.com for a refund or replacement.

How to start a return

Email support@snaggoo.com with your order number and what's wrong. We'll reply with the return address and next steps. Please wait for our confirmation before sending anything back — returns are not accepted at our office address.

Change-of-mind returns

If you've simply changed your mind, you're welcome to return your item within 30 days of delivery, as long as it's in its original, unused condition. You arrange and pay for the return postage yourself — we do not charge you a return fee or a restocking fee. Once your return arrives and is approved, we'll refund the full price you paid for the item.

Damaged, faulty or wrong item?

If anything arrives damaged, faulty or incorrect, send us a photo and we'll make it right. For faulty or incorrect items we cover the cost of return postage — you won't be out of pocket. You're entitled to a replacement or refund.

Items that can't be returned

For hygiene and safety reasons, some items can't be returned once used or unsealed — unless the item arrived faulty or damaged. Gift cards and clearance or final-sale items are also non-returnable.

How refunds are paid

Approved refunds are issued to your original payment method within 5–10 business days of us receiving and inspecting the return. Refunds appear on your bank or card statement as SP SNAGGOO.

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures, you are entitled to a replacement or refund, and to compensation for any other reasonably foreseeable loss or damage. Nothing in this policy limits or removes those rights.