Refund policy

30-Day Money-Back Guarantee

We want you and your cat to love what you ordered. If something isn't right within 30 days of delivery, contact us at support@snaggoo.com with your order number and we'll arrange a refund or replacement.

How to start a return

Email support@snaggoo.com with your order number and a short note on what's wrong. We'll reply with the return address and next steps. Please wait for our confirmation before sending anything back — returns are not accepted at our office address, so please don't post anything until we've sent you the correct return address.

Change-of-mind returns

If you’ve simply changed your mind, you’re welcome to return your item within 30 days of delivery, as long as it’s in its original, unused condition. You cover the cost of return postage. Once your return arrives and is approved, we’ll refund the full price you paid for the item.

Faulty, damaged, or incorrect items

If your item arrives damaged, faulty, or isn't what you ordered, email us a photo at support@snaggoo.com and we'll make it right. For faulty or incorrect items, we cover the cost of return shipping — you won't be out of pocket. You're entitled to a replacement or refund.

Items that can't be returned

For hygiene and safety reasons, some items can't be returned once used or unsealed — for example, a litter box that has been used — unless the item arrived faulty or damaged. Gift cards and clearance or final-sale items are also non-returnable. If unsure, email us first.

How refunds are paid

Approved refunds are issued to your original payment method within 5–10 business days of us receiving and inspecting the return (or approving the refund). Depending on your bank, the credit may take a few extra days to appear. Refunds show on your statement as "SP SNAGGOO".

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures, you are entitled to a replacement or refund, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the product repaired or replaced if it fails to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits or removes those rights.

Questions? Email support@snaggoo.com any time and our team will help.

Snaggoo by Fullcents · Office 3430, Ground Floor, 470 St Kilda Road, Melbourne VIC 3004, Australia · ABN 85 878 372 269 · support@snaggoo.com